Employment

Stamford Town Center, located in Stamford, CT, is currently seeking a full time Guest Services Manager to oversee the shopping center's Guest Services department. The primary goal of the position is to ensure that all guests receive a high level of quality service while visiting the shopping center. The Guest Services Manager will direct the day-to-day activities and development of 4-5 guest services personnel. The ideal applicant will possess a thorough knowledge of Stamford and the surrounding areas, as well as upcoming events, and will be able to handle all guest inquiries. Applicants must have 3-5 years of management experience.

Responsibilities:

Communication:
- Communicate effectively with mall management, tenants, and customers
- Establish a strong rapport with retailers and distribute information as necessary
- Act as a liaison between customers and mall management
- Attend all mall management team meetings
- Maintain awareness of issues pertinent to center and report as necessary

Team Leadership:
- Interview and hire staff
- Provide new employee training, as well as continued employee team training and evaluation
- Prepare staff meetings and provide minutes to supervisor and mall management staff
- Establish shifts and create a weekly work schedule for staff, making accommodations when necessary
- Resolve issues and administer discipline as needed
- Evaluate employees to improve performance
- Set team and individual performance goals
- Set goals for Guest Services Representatives and monitor and report results
- Promote and monitor operating policies
- Trouble shoot customer issues
- Drive Guest Services team to achieve a high level of customer service

Training:
- Provide ongoing training opportunities for all Guest Services Representatives
- Initiate training exercises and programs to elevate the knowledge of the Guest Services Representatives

Administrative:
- Accurately complete daily, weekly, and monthly reports and meet deadlines
- Daily reconciliation of gift card monies
- Create memos and informational pieces for staff
- Scheduling and payroll

Knowledge:
- Knowledge of shopping center stores and restaurants and their product lines
- Knowledge of the trade area surrounding the shopping center, including current events
- Knowledge of area hotels, restaurants, and transportation systems

Technical/Operations:
- Troubleshoot gift card and Ticketmaster programs and maintain equipment
- Maintain copy and fax machine where applicable
- Knowledge of telephone system, and radios where applicable
- Inspection of strollers and wheelchairs for safe and proper operation

Marketing:
- Support mall marketing initiatives
- Manage Guest Services staff participation in promotional activities
- Manage day to day operations of shopping center gift card and Ticketmaster programs, including corporate orders as necessary

The Guest Services Manager must be available for a variety of shifts, including a mix of days, nights, and weekends. This position offers a salary of $18.00 per hour, as well as a competitive benefits package.

Please fax resume and letter of interest to (616) 825-5987, or submit via e-mail to courtney@infoplaceusa.com.

Duties include:

-Assisting store manager

-customer service

Apply in-store only.

Duties include:

-store tasking

-register

-customer service

Experience preferred!

Apply in-store only.

Regis salon is looking for a full-time hairstylist with clientele.

Call 203.969.7779 and ask for Michael or apply in-store.

Regis Salon is looking for a part-time hairstylist.

Call 203.969.7779 and ask for Michael or apply in-store.

If you have a flair for fashion, we want you. Charlotte Russe is looking for a full-time assistant manager.

One year of supervisory experience.

Please apply within the store. Ask for Tracy Toth, store manager.

Aéropostale is looking for an entry-level key holding manager

Please apply in-store only. Ask for Neil, the store manager.

please fax resumes to Katrina K. at 203-324-9665

Bath & Body Works is looking for a new full time supervisor.

Either apply in store or contact Bridgitte (203) 961-9667 or Katrina (917) 659-8433

Ross-Simons, a leader in fine jewelry and collectibles is seeking several conscientious, professional full time/part time sales associates in our Stamford store. 

You must have excellent communication skills and ability to work nights and weekends, high end retail experience a must, previous jewelry sales experience a plus.

Interested candidates should fax resume to Mary E. Carr, Ross-Simons Stamford Town Center (203)-353-8033 or email to mcarr@ross-simons.com. NO PHONE CALLS PLEASE